AEI Wireless is dedicated to providing user friendly, guaranteed high-speed wireless internet to Northwest Tarrant and Parker Counties. Should a problems arise please visit our FAQ's for a fast fix. If your problem is not listed feel free to send our support team an email or call (817) 237-6282.
If you are experiencing issues with your modem here is a few troubleshooting tips:
Power Issues
If a modem loses power often, the fixes are simple. The first thing is ensure the modem is connected to an outlet that is not overloaded by many devices. Additionally if the outlet is on an overloaded circuit, that can also cause power loss. Changing outlets is the fastest fix but the modem can be connected to a backup battery. This would ensure power is regulated from spikes and will stay up with battery power.
Equipment Issues
Sometimes an internet connection can be lost due to equipment attached to the modem. If the modem is functioning properly but the computer cannot get online, more than likely there is a piece of hardware blocking the connection. In most cases the issue is a router that's lost its sync with the modem. To restore the connection simply power off both devices and then power them back on with the modem first and then the router 30 seconds later.
If there is no router in the house or the reset above hasn't fixed it, the issue would then rest on the computer itself. Most security software auto-updates and can cause a loss of connection. Additionally, a virus or infection of the computer can cause it to lose internet. A reboot of the machine should be tried first, followed by a full system scan if needed. All modems have light patterns on them to indicate what they are doing.
By learning these patterns and trying some of these simple troubleshooting steps, there is a large chance a loss of internet can be restored in a matter of minutes. This is a much better option than waiting on hold for a long time and possibly scheduling unnecessary appointments with the cable company. Finally, these steps can help ensure the connection has as high of an uptime as possible.
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